Conditions of Sale

Please Note: No refunds given on tickets unless the show is cancelled.

Normally no exchange of tickets is permitted but where it may be possible there will be a charge of £2 per ticket. Original tickets must be returned at time of exchange.

Lost tickets are subject to a charge of £2 per ticket and £2 PER SEAT for E-Tickets.

Please ensure when purchasing tickets you have the correct Performance, Date and Time selected before completing the transaction.

There is a £1.50 charge on each order to post tickets to you. Shanklin Theatre Limited cannot accept any responsibility for tickets lost in the post.

Postal bookings may be paid for by cheque made payable to “Shanklin Theatre Limited” (Do not send cash). Please enclose an SAE if you would like your tickets posted.


The Management reserves the right to:

a) Refuse admission of the ticket holder to the premises.

b) Refuse entry of and use on the premises of any camera or any form of audio or visual recording equipment.

c) Request the ticket holder to leave the premises and to take any appropriate measure to enforce such request.

d) Delay latecomers until a suitable break or interval in the performance/event. Re-admission is not normally permitted during a performance.

e) Make any changes whatsoever in the performance/event owing to any unforseen or unavoidable cause.

f) Cancel or abandon the performance/event for reasons beyond its control without notice and without being liable to pay any person any compensation or damages whatsoever, other than at the Management’s discretion, a possible percentage or maximum refund to the ticket holder of the value of the ticket.