This page should be read in conjunction with the Terms and Conditions page contents of which applies to all Theatre patrons.
This website supersedes any existing printed information.
General Data Protection Regulation: confirming our communications with you
As you may be aware, The EU’s General Data Protection Regulation (GDPR) came into effect from 25th May 2018. You have a say over how we communicate with you and what we do with your data.
We can assure you, that at Shanklin Theatre Ltd, we take data protection very seriously and take all possible steps to ensure your information is safe and accurate at all times. We never sell your data or share it with anyone outside Shanklin Theatre Ltd.
Information requested from you when purchasing tickets over the phone or in person is used solely to allocate tickets, vouchers or other products offered to you and to allow us to contact you if the show is cancelled or the date is changed.
Information requested from you when registering on the website and when purchasing tickets online is used solely to allocate tickets, vouchers or other products offered on the website to you and to allow us to contact you with updates for the show.
As part of the process of purchasing tickets, vouchers or products on the website you will receive an email to confirm the seats, vouchers or products purchased from the theatre including your e-ticket if this was your preferred option.
We will also respect any mailing preferences which we presently hold on file for you.
The GDPR also covers provisions such as the right to see data we hold on you and, in this respect, you may ask to see and amend the data we hold on you including mailing preferences by contacting the Data Protection Officer – [email protected]
COVID
Please use hand sanitiser on entering and leaving the building.
You may wear a face covering during your time at the Theatre.
Box Office
Box Office hours can be found on the Box Office Information page.
We accept payment by Cash, Cheque (see below), Contactless, Visa, Mastercard, Maestro, and JCB.
Payment may be made by cheque for shows booked well in advance. However with the end of the Cheque guarantee scheme cheques will be required to be cleared before tickets can be despatched/collected.
Please note that on Performance days and during the hour before the performance the Box Office will be busy and there may be a delay in answering your telephone call.
Sorry NO refunds given on tickets unless the show is cancelled.
Re-sale of tickets is not permitted.
Concession Prices
Concession prices (where available) apply to age 60+ and Child Prices under the age of 16.
Reservations
Tickets will not be reserved without payment, with the exception of group bookings (see below). We reserve the right to suspend reservations where necessary. Payment may be made by cheque, payable to ‘Shanklin Theatre Limited’ (Do not send cash). Please enclose an SAE if you would like your tickets posted. Unpaid reservations will be returned for sale after the pre-advised deadline.
Group Bookings
Party rates are available on selected shows, to check rates and availability please contact the Box Office.
Party bookings are made under a lead name; this person will become responsible for the booking and for ensuring payment is made in full by the due date. Please note that not all discounts are available online.
Online Booking & Website
Online bookings for shows listed here on the website can be booked online 24/7 (excluding party bookings and disabled seating – these are only available by telephone or in person).
If you had an account on our previous website please contact the Box Office to request a password reset to access your original account.
Tickets booked online can be collected from the Box Office on the day of the show and before the show starts and don’t need to be collected in advance.
Seats shown with a wheelchair symbol and in BLUE are available to book through the Box Office only
Please ensure when purchasing tickets you have the correct performance, date and time selected before completing the transaction.
If you experience a problem when using our website please contact us using the Contact Page giving as much information as possible on the problems you have experienced.
Information given when registering on the website is used only by Shanklin Theatre Limited and will not be passed to a third party.
Payment processing is by Global Payments.
When booking tickets online you will receive a receipt email confirming payment and the seat numbers booked together with your e-ticket if this was your preferred option.
Should you not wish to receive future marketing emails or brochures from Shanklin Theatre please use the contact form to notify the Box Office.
E-Tickets
E-tickets are delivered to your email at time of purchase and are not transferrable or exchangeable. Please make sure your email address is correct and check your spam if the ticket is not received.
Do not show, duplicate or pass this confirmation to anyone else as it can only be used once for entry. Anyone showing this confirmation for a subsequent admission will be refused entry.
Lost e-tickets can be replaced by contacting the Box Office and on payment of £2 PER SEAT.
Vouchers
Shanklin Theatre has a range of vouchers for sale which can be purchased and redeemed online or in person at the Box Office. We are unable to accept any other vouchers.
Vouchers must be safeguarded and codes not given to third parties.
Vouchers must only be purchased from Shanklin Theatre as vouchers from other sources are likely to be invalid.
Cancelled Performances
We regret that the Theatre may have to cancel or abandon any performance/event for reasons beyond its control without notice and without being liable to pay any person any compensation or damages whatsoever other than, at the management’s discretion, a possible percentage or maximum refund to the ticket holder of the value of the ticket.
Every effort will be made to publicise this via the press and local radio and on the Theatre’s website, X (formerly Twitter) and Facebook page.
Contact details given when purchasing your tickets online, under data protection, are used solely to process your order and we do not have access to your email.
Postponed Performances
Where a performance is postponed, unless indicated otherwise, all tickets will transfer automatically to the new date with the same seats and remain valid without re-issue.
Any patron unable to attend the new date will, on return of the tickets to the Box Office, be given a refund. NO refund can be given until the tickets have been received back at the Box Office.
Bar
Please pay by card/contactless wherever possible.
The bar closes 5 minutes before the start of the performance and will remain closed during the performance, re-opening at the interval.
Please pre-order your interval drinks.
No alcohol may be brought into the building and only alcohol purchased on the premises may be consumed within the Theatre. No alcohol must be taken outside the building.
No glass bottles are allowed in the Auditorium.
For safety reasons drinks should not be put on the balcony ledge in front of row A.
Please note that there may be shows where the artistes request no bar drinks in the Auditorium during the performance, please respect this as it forms part of the show and the Theatre has no control over this – Thank You.
Sweets and Ices
Sweets are on sale from the Foyer Kiosk – Cash and card/contactless payments accepted.
Ices are sold during the interval in the Auditorium during most performances – Cash and card/contactless payments accepted.
Smoking
Smoking including e-cigarettes and Vaping is not permitted in the building.
Children/Under 2’s
Under 2’s are permitted into the Theatre for shows specifically advertised for children of that age and will require a ticket. However, if any child causes a distraction to other Theatre users, they will be asked to leave.
Prams and pushchairs are not allowed into the Theatre, as there is no storage space available.
We regret booster cushions are not permitted to be used, due to emergency evacuation regulations.
Baby changing facilities are available in the foyer toilets.
Accessibility
Access for wheelchairs is available at the side of the Auditorium.
Selected seats in the stalls are held by the Theatre for disabled patrons, we regret they are not available to book online – Please contact the Box Office to reserve these seats.
Wheelchair patrons are required to be seated in their own chair for the duration of the performance.
The balcony and bar can only be reached by stairs.
Accessible toilets are available in the foyer.
Please note there are no parking facilities available at the Theatre. Blue Badge holders may park in the roads near the Theatre subject to the terms and conditions of the Badge.
Assistance dogs are welcome – Please contact the Box Office to book your tickets.
We have a PDA induction loop installed and patrons will need to switch their hearing aids to “T” in order to access it. This system does not operate in the balcony. For technical reasons when a show arrives at the Theatre it may not be possible to operate the system.
Car Parking
Please note there are no parking facilities available at the Theatre. Car parks are situated within walking distance of the Theatre. Please allow at least 30 minutes to find a parking space. Please contact the Box Office for further information.
Video/Audio Recording and Photography
The taking of video or photographs using a camera, mobile phone, tablet or any form of capturing device or any form of audio recording is strictly prohibited and you will be asked to leave the premises.
Mobile Phones and Tablets
Mobile phones, messaging equipment and tablets must be switched off when in the Theatre, anyone who does not comply and disrupts the enjoyment for other patrons may be asked to leave without a refund.
Standing
Please note that we are an all seated venue. In some shows members of the audience may be asked or invited by the artist to stand, which may restrict the views of those who wish to remain seated. The Theatre has no control over this, so please follow directions given to you by the Ushers.
Additional Information
Supporting acts may be used by show producers. This is at the producer’s discretion and Shanklin Theatre may not be aware of this in advance.
Strobe lighting/Smoke/Pyrotechnics may be used during the performance.
Please travel light and do not bring large bags with you.
In the interests of security, bags may be searched.
We are sorry if any of your property is lost or damaged whilst at the Theatre, but neither the promoter, producer, nor Theatre Management can be held responsible.
Updated August 2024
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