Information Collection and Use:
We are the sole owner of the information collected on this site. We will not sell, share, or rent this information to others.
General Data Protection Regulation: confirming our communications with you
As of 19 June 2025, the UK’s Data Use and Access Act 2025 (DUAA) replaces the EU’s GDPR for UK citizens. Shanklin Theatre Ltd fully complies with this legislation and remains committed to protecting your personal data.
Your Rights & Our Responsibilities
You have control over how we communicate with you and how your data is used. We take your privacy seriously and ensure your information is:
- Stored securely
- Used only for relevant purposes
- Never sold or shared outside Shanklin Theatre Ltd
How We Use Your Data
We collect limited personal information to help us serve you better:
- Phone or in-person bookings: Used only to allocate tickets, vouchers, or products, and to contact you if a show is cancelled or rescheduled.
- Online bookings and registration: Used solely to fulfil your order and provide updates related to your booking.
- Email confirmations: Sent automatically for tickets, vouchers, or products purchased—including e-tickets if selected.
We also respect any existing mailing preferences we hold on file for you.
Your Rights Under the DUAA
Under the Data Use and Access Act 2025, you have the right to:
- Access the personal data we hold about you
- Update or correct your information
- Change your mailing preferences
- Submit a data-related complaint, which we will acknowledge within 30 days and respond to promptly
To make a request or ask a question please contact our Data Protection Officer via our Contact Us page
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When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
What are cookies?
These pieces of information are used to improve services for you through, for example:
- enabling a service to recognise your device so you don’t have to give the same information several times during one task
- recognising that you may already have given a username and password so you don’t need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better
You can manage these small files and learn more about them here All About Cookies.org. There’s also a cookies awareness video (below) and further information on how to remove cookies at About Cookies: how to control cookies.
First-party cookies (cookies set by us)
These are cookies set by our web domain known as ‘first-party’ cookies. Some are necessary to the functionality of the site, others provide information to us that we analyse to monitor and improve the site. These first-party cookies do not store or collect any personal information or anything that make you personally identifiable to us. Typically, the cookies generate a random, unique number to store information about a user.
How to control and delete cookies
We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.
Alternatively, you may wish to visit the About Cookies website, which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.
Please be aware that restricting cookies may have an impact upon the functionality of our website.
If you wish to view your cookie code, just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.
For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual. To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.
Log Files
We use IP addresses to analyse trends, administer the site, track a user’s movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Security
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.
We do not ask for sensitive information such as credit card numbers online.
We do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, billing or customer services) are granted access to personally identifiable information.
If you have any questions about the security of our website, you can send contact us here.
Sharing of Information
We do not share any information we receive from this website with any 3rd party sources.
Site and Service Updates
We may send the user site and service announcement updates. Customers are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.
Notification of Changes
If we decide to change our privacy policy, we will post those changes on this page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
