Information
GENERAL INFORMATION
This page should be read in conjunction with the Terms and Conditions page contents of which applies to all theatre patrons.
Box Office
Box Office hours are Monday to Friday from 1000 to 1500, Saturdays 1000 to 1300 The Box office is also open ONE hour before a performance commences. Extended hours operate on show days - please contact the theatre for more information.
We accept payment by Cash, Cheque (see below) Visa, Mastercard, Maestro, and JCB.
Payment may be made by cheque for shows booked in well in advance however with the end of the Cheque guarantee scheme cheques will be required to be cleared before tickets can be despatched/collected.
Please note that on Performance days and during the hour before the performance the Box Office will be busy and there may be a delay in answering your telephone call.
Online Booking & Website
Online bookings for shows listed here on the website can be booked online 24/7 (excluding party bookings and disabled seating - these are only available by telephone or in person).
Tickets booked online can be collected from the Box Office on the day of the show and before the show starts and don't need to be collected in advance.
Seats still available to book are shown in RED these will change to GREEN when you select them for purchase.
Seats shown with a wheelchair symbol are available to book through the Box Office only
Do not use the back button on your browser after worldpay or you could be charged and your seats returned back for sale if you return back through the previous steps.
If you experience a problem when using our website please contact us using the contact page giving as much information as possible on the problems you have experienced.
Information given when registering on the website is used only by Shanklin Theatre and will not be passed to a third party.
Payment processing is by WorldPay.
Should you not wish to receive future marketing emails or brochures from Shanklin Theatre please email boxoffice@shanklintheatre.com
Bar
The Bar opens one hour before the performance time, Tea, coffee and hot chocolate is also available.
The Bar closes 5 minutes before the start of the performance and will remain closed during the performance, re-opening at the interval.
Please pre-order your interval drinks.
Only alcohol purchased on the premises may be consumed within the theatre. No alcohol must be taken outside the building.
No glass bottles are allowed in the Auditorium.
For safety reasons drinks should not be put on the balcony ledge in front of row A.
Please note that there may be shows where the artist(s) request no bar drinks in the auditorium during the performance, please respect this as it forms part of the show and the theatre has no control over this - Thank You.
Sweets and Ices
The Theatre has a sweetshop in the foyer open before most performances and during the interval.
Ices are sold during the interval in the auditorium during most performances.
Children/Under 2's
Under 2's are only permitted into the theatre for shows specifically advertised for children of that age and will require a ticket, however if they cause a distraction to other theatre users they will be asked to leave.
Prams and Push Chairs are not allowed into the theatre as there is no storage space available.
We regret Booster cushions are not permitted to be used due to emergency evacuation regulations.
Group Bookings
Party rates for bookings of 20 or more are available on selected shows, To check rates and availability please contact the Box Office.
Party Bookings are made under a lead name, this person will become responsible for the booking and for ensuring payment is made in full by the due date.
Please note that not all discounts are available online.
Vouchers
Shanklin Theatre has a range of vouchers for sale from £10 - £30 which can be purchased online or in person at the Box Office and can be redeemed online or in person at the Box Office. We are unable to accept any other vouchers.
Disabled Access
Disabled access for wheelchairs is available at the side of the auditorium.
Selected seats in the stalls are held by the theatre for disabled patrons, We regret they are not available to book online - Please contact the Box Office to reserve these seats.
When booking wheelchair seats please confirm if the user will be seated in the chair for the duration of the performance or will be using the theatres own seating, This is to allow us to remove seats to make a wheelchair space.
The Balcony and Bar can only be reached by stairs.
Toilets are available in the foyer.
Please note that there are no parking facilities available at the theatre, badge holders may park in the roads near the theatre subject to the terms and conditions of the badge.
Car Parking
Please note that there are no parking facilities available at the theatre, Car parks are situated within walking distance of the theatre, Please contact the Box Office for further information.
updated 161211
